Lexique des acronymes ITIL

Les candidats à la certification en français peuvent être confrontés à des problématiques de compréhension des acronymes utilisés par ITIL. Ce lexique des acronymes ITIL leur permettra de mieux préparer le passage de l'examen. Le lexique officiel ITIL Français-Anglais complète cette table des acronymes.

Acronyme Signification
AMDB Availability Management Database
AST Agreed Service Time
ATM Auto Teller Machine
BCM Business Continuity Management
BIA Business Impact Analysis
BRM Business Relationship Management
CAB Change Advisory Board
CDB Capacity Database
CFIA Component Failure Impact Analysis
CI Configuration Item
CIA Confidentiality, Integrity and Availability
CMDB Configuration Management Database
CSBC Computer Services Business Code
CSS Customer Satisfaction Survey
DT Down Time
EFQM European Foundation for Quality Management
EUA End User Availability
EUDT End User Down Time
EUPT End User Processing Time
FTA Fault Tree Analysis
ICT Information and Communication Technology(ies)
ISP Internet Service Provider
ITAMM IT Availability Metrics Model
ITIL Information Technology Infrastructure Library
ITSC IT Service Continuity
ITSCM IT Service Continuity Management
ItSMF IT Service Management Forum
IVR Interactive Voice Response
KPI Key Performance Indicator
LAN Local Area Network
MBNQA Malcolm Baldrige National Quality Award
MIM Major Incident Management
MTBF Mean Time Between Failures
MTBSI Mean Time Between System Incidents
MTTR Mean Time To Repair
OGC Office of Governnment Commerce
OLA Operational Level Agreement
OLTP On-line Transaction Processing
PAD Package Assembly/Disassembly device
PKI Public Key Infrastructure
PRINCE Projects IN Controlled Environments
QA Quality Assurance
RAG Red-Amber-Green
RAID Redundant Array of Inexpensive Disks
RFC Request For Charge
ROCE Return On Capital Employed
ROI Return On Investment
RWO Real World Object
SIP Service Improvement Programme
SLA Service Level Agreement
SLAM SLA Monitoring
SLM Service Level Management
SLR Service Level Requirement
SMO Service Maintenance Objectives
SOA System Outage Analysis
SPOF Single Point of Failure
TCO Total Cost of Ownership
TOP Technical Observation Post
TOR Terms Of Reference
TQM Total Quality Management
UPS Uninterruptible Power Supply
VBF Vital Business Function
VSI Virtual Storage Interrupt
WAN Wide Area Network

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